Buyer Protection Program

Secure payments
We only offer the most secure payment processes to ensure our customers safety and privacy.
To ensure secure payments we utilize PayPal and Stripe for credit card, debit card and PayPal transactions.
We do not store your credit card information at any time.

What guarantees do you get?

  • If your order does not arrive you will get a full refund on the amount.
  • If you received a wrong product (i.e you ordered shoes but got socks instead) you will be offered a credit on the product or you will be re-sent the correct product.
  • If you receive a damaged product you will be offered replacement or a full credit on the damaged product.
  • 100% confidentiality.
  • No credit card information is stored or shared.
  • The buyer protection program by Hello2Baby covers all products on and its sister sites.

For more information please contact our support at